Shipping policy

Shipping Policy: Thank you for choosing Jewel Standard House. We take great care in preparing and shipping our pre-loved and vintage jewellery to ensure it reaches you safely. Below are the details of our shipping process:

1. Order Processing (Handling Time)

• Handling Time: All orders are processed within 1–2 business days (Monday to Friday). • Order Cut-off Time: 2:00 PM (GMT). Orders placed after this time or on weekends/bank holidays will begin processing the next business day.

2. Delivery Times (Transit Time) We ship all orders via Royal Mail Tracked to ensure secure delivery.

• Transit Time: For UK domestic orders, delivery typically takes 2–4 business days. • Total Estimated Delivery: You can expect to receive your order within 3–6 business days from the date of purchase.

3. Shipping Costs • Standard UK Shipping: Free on all orders over £80. • Orders under £80: A flat rate of £3.00 will be applied at checkout. • The final shipping cost will always be clearly displayed at checkout before you complete your purchase.

4. Tracking Your Order Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking number. You can use this number on the Royal Mail website to monitor your parcel's progress.

5. Delivery Address & Signature: Please ensure your shipping address is correct at checkout. Since we deal with high-value jewellery, some orders may require a signature upon delivery to ensure they are received safely.

6. Damaged or Lost Packages: If your package arrives damaged or does not arrive within the estimated timeframe, be sure to get in touch with us immediately at jewelstandardhouse. We will work with Royal Mail to resolve the issue as quickly as possible.

If you have any additional inquiries, don't hesitate to get in touch with us.

Who We Are

The Jewel Standard House Story

Honest Jewels. Fair Price.

Welcome to Jewel Standard House, a family-owned boutique based in Gloucester, UK and founded in 2025 on a passion for the timeless beauty and history of fine jewellery.
We specialise in pre-loved sterling silver jewellery and a carefully curated collection of gold rings, with a particular focus on pieces featuring vibrant gemstones and natural diamonds. Every gemstone is verified for authenticity. We believe that every vintage or pre-owned piece has a story to tell, and our mission is to help those stories continue with a new generation.

Hand-Selected & Professionally Restored

What sets us apart is our personal touch. We personally hand-select every single item in our shop. We don't just look for sparkle; we look for quality, character, and enduring style.
Once a piece is chosen, it undergoes a meticulous preparation process:

• Expert Inspection: We examine every setting and stone.

• Meticulous Care: If a piece needs a small repair to ensure its longevity, we handle it with precision.

• Professional Cleaning: Using professional-grade tools and techniques, we deep-clean every item to restore its original brilliance.

When you receive a package from Jewel Standard House, you aren't just getting "used" jewellery—you are receiving a professionally revived treasure that is ready to be worn and loved from the moment you open the box.

Our Commitment to You

At Jewel Standard House, we stand by our slogan: Honest Jewels. Fair Price. By focusing on pre-loved pieces, we can offer high-quality materials—such as solid gold, sterling silver, and natural diamonds—at a fraction of modern retail prices.

Thank you for supporting our small business and choosing a more sustainable, storied way to wear fine jewellery.

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