Refund policy
Our Return Philosophy
At Jewel Standard House, we want you to be happy with your purchase. As many of our pieces are vintage or pre-loved, they may show minor signs of age or previous wear. We provide clear descriptions and detailed photographs so you can make an informed purchase.
30-Day Returns
We offer a 30-day return period from the date you receive your order.
To request a return, please contact us within 30 days of delivery. Once your return has been agreed, please send the item back promptly using a secure and tracked delivery service.
Return Condition
To receive a full refund, the item should be returned in the same condition in which it was received.
Please ensure:
The item has not been resized, altered, cleaned or polished by a third party.
Any security tag supplied with the item remains attached and intact.
The jewellery is securely packaged to prevent damage in transit.
Customers are entitled to inspect and try on items in the same way they reasonably would in a shop. If an item has been handled beyond what is necessary to assess it and its value has been reduced, an appropriate deduction may be made where permitted by law.
Personalised or Customised Items
Items that have been specifically personalised, customised or altered to your requirements may not be eligible for a change-of-mind return, unless they are faulty or not as described.
Refunds
Once your return has been received and inspected, we will process your refund to the original payment method. Where applicable, refunds will include the cost of our standard delivery option. Additional charges for upgraded or express delivery are not refundable beyond the cost of standard delivery.
For change-of-mind returns, the customer is responsible for return postage where this has been made clear before purchase.
Faulty or Incorrect Items
If an item is faulty, damaged, not as described or otherwise does not meet your legal rights, please contact us as soon as possible. Your statutory rights are not affected by this policy. We will arrange the appropriate remedy and, where required, cover reasonable return costs.
Contact Us
To request a return or ask a question, please contact us at info@jewelstandardhouse.co.uk
